FAQs/Helpdesk

FAQs/Helpdesk

Reduce repeat enquiries by giving your customers access to frequently asked questions and answers.

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This feature is the provision of a semi-dynamic helpdesk area on a store, which customers can use to find information/responses to frequently asked questions. This can help to greatly reduce telephone/email queries, and therefore save resource time, so is an ideal feature if you receive a high number of general enquiries.
You can add questions and related answers via your store's admin system, and once published they'll appear within the helpdesk area, which will follow the format of the below example.
This functionality is not available on standalone mobile sites.

If you would like help with this feature please ask on the Visualsoft Community site or alternatively contact your Account Manager on 01642 633604

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