This module aims to ease the returns process by helping etailers to centrally manage all returns via their store's admin system. Using this feature, customers can log into their customer account and file a return request which is automatically emailed to both the customer and the etailer on completion (and stored within the customer requests area of the admin system). Customers can also print a returns form for one or more items of an order which they can complete and send via a postal/courier service with the item(s) they wish to return. Via the admin system, etailers can specify:
• The maximum number of days a customer has to submit a return after they've received an order
• The email address which return requests must be forwarded to
• The postal address that must be displayed on the returns form
Please note that the system does not automatically issue refunds/credits.
If you would like help with this feature please ask on the Visualsoft Community site
or alternatively contact your Account Manager on 01642 633604
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