Trustpilot - Product Reviews
Trustpilot - Product Reviews

Trustpilot - Product Reviews

Enable Trustpilot to collect product reviews from your customers, and display them on your store.

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Trustpilot aims to help online retailers increase sales by collecting and sharing feedback from genuine customers. This feedback can be displayed on your website to build consumer trust and confidence throughout the customer journey.

As the Worlds fastest growing consumer review platform, Trustpilot has seen more than 228,000 businesses reviewed on their platform and over 50 million reviews submitted. As an online retailer, you can benefit from their domain authority which will ensure your reviews are seen in search engines, even if your own domain authority is low. This can help direct traffic to your site. The addition of Rich snippets in Google can help build confidence in your product offering. We can now also display product reviews in google shopping assuming you meet their criteria. To help ensure reviews are genuine, product review invites are only sent to customers once they have purchased. You can advise how long after dispatch you would like the invite to be sent to your customer.

Integration of this feature will enable the functionality to automatically send an email to every customer after you dispatch their order, prompting them to write reviews on the products they have purchased. Product reviews will be collected from Trustpilot on a daily basis and will be automatically added to your websites reviews section on relevant product pages. If you also have the Store Reviews feature enabled, the customer will receive one e-mail, initially asking them to review the Service, and then the Product(s).

Next Steps

You will need an active Trustpilot account to allow us to integrate this feature for you. Please note, Trustpilot offers three different service tiers. To have the Product Reviews feature enabled, you require as a minimum, an account on the ‘Pro’ service tier. Due to our strong relationship with Trustpilot, we can help you attain discounted rates that you will not be given by going to them directly. Please speak to your Account Strategist and ask for an introduction.

Recommended Features based on Trustpilot Service Tiers

Footer Link - Lite/Pro/Enterprise - Please click here to view

Store Reviews + Footer Link - Lite / Pro/ Enterprise - Please click here to view

Please note that the provision of additional functionality or exported data for the Trustpilot service will incur an additional charge. The Trustpilot review box is not available on standalone mobile sites. You are responsible for all associated/ongoing fees.