Ask A Question

Additional Modules

Enhance your user experience by making it easy for site visitors to make enquires about using a simple online form, linked to every product page on store.

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The cost of acquiring new customers is often significantly more expensive than retaining existing ones, so each and every visitor on your online store should be regarded as an important sales opportunity rather than just a passing shopper. This means that you need to provide everything a shopper needs to be persuaded to make a purchase, which includes comprehensive information about the products and brands you sell.

As online shoppers interact and view products differently when compared to a physical shopping experience, your product information should include all the key details that customers need in advance of placing an order. While you may be able to anticipate most of the information that a customer is looking for, in instances where a shopper has unanswered questions, it’s recommended that you provide them with an easy way to get the answers they need to avoid losing them to a competitor.

With our Ask A Question feature, shoppers can easily make enquiries about your products via a simple online form that’s linked to on every product page across your store. Any questions submitted via the form are automatically forwarded to an email address of your choice, and also recorded within your store’s admin system, enabling you to reply with the required information.

Related Features

PDF Invoice (Basic)
PDF Invoice (Basic)

Easily create PDF invoices which you can print and include with orders as required.

Customer Engagement

Scan & Return
Scan & Return

Quickly mark orders as returned by scanning in invoice barcodes through our Scan & Return feature.

Customer Engagement

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