Automated Email Templates

Core

Send automatic emails to registered site users at key moments in the customer journey through our Automated Email Templates.

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Building rapport with online customers requires a much more strategic approach than dealing with shoppers in a physical setting as you don’t have the advantage of face to face communication. That means that every single touch point between your brand and its customers - and potential customers too - requires careful consideration to ensure that it conveys the correct information, favourably portrays your business, and works towards building a long term relationship with shoppers with the aim of encouraging repeat business.

Customer emails are one of the most frequently used touch points in eCommerce, and play an important part in building a positive perception of your business, so it’s crucial that your email templates are informative, effective, and sent at the right time.

With our Automated Email Templates - which are included as standard on all stores powered by our eCommerce platform - pre-written emails are automatically sent to registered site users, customers, and voucher recipients at key trigger points such as when an order is dispatched or a customer requests an update to their account password. You can easily edit the content of the template emails - which include general, registration, order, and customer service messages - via your store's admin system to ensure that they convey the correct tone for your brand, and include all required information.

Related Features

PDF Invoice (with Integrated Postage Label)
PDF Invoice (with Integrated Postage Label)

Check out our PDF Invoice feature is the creation of a customised version of a store’s invoice template available through Visualsoft.

Customer Engagement

Live Chat Support (WhosOn Integration)
Live Chat Support (WhosOn Integration)

Check out our WhosOn Live Chat Support feature to enable your site users to request to chat in real time to its customer support team to help build consumer confidence.

Customer Engagement

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