Cancellation Form (PDF)

Additional Modules

Add our Cancellation Form feature automatically generates a cancellation form for each order placed on your store and attaches it to the customers order confirmation email.

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In both the traditional retail and eCommerce industries, cancelled orders are inevitable, with shoppers no longer wanting their purchases for a wide variety of reasons which can be anything from changes in their personal circumstances to simple buyer’s remorse. While enabling customers to easily cancel orders that they’ve placed on your store may seem counterintuitive to the growth of your online business, ultimately it can help to reduce your return rate. Enabling customers to cancel pending orders can also save you time and resources in the longer term, and it can even help you to deliver a better customer experience through increased convenience. Although you won’t profit from cancellations immediately, the less hassle it is for a customer to interact with your business, the more likely they are to return and make a purchase in the future.

With this feature, a cancellation form is automatically generated as a PDF and attached to each order confirmation email that your store sends to customers when they make a purchase. The form includes order details, the postal address of your business (the same address that’s included on your store’s invoice template), and brief instructions explaining what steps the customer needs to complete if they wish to cancel an order.

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Enhance your user experience by making it easy for site visitors to make enquires about using a simple online form, linked to every product page on store.

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