Catalogue Request System

Additional Modules

Check out our Catalogue Request System which features an online form that site users can use to submit their details to request a catalogue/brochure.

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Included as standard on every new store built on our platform, this feature has been designed to help you deliver an improved shopper experience and increase your customer loyalty.

The Customer Account Area features a landing dashboard that gives shoppers an instant overview of their account, enabling them to easily see open orders, quickly view their default address and see any outstanding tasks such as account verification. Depending on which features are included on your store, customers can also restore saved baskets and view reward points on their dashboard too. In addition, customers can reset their account password using a password strength meter for increased confidence. They can also easily retrieve order information by searching all of their previous and existing orders by either product title or order number, or they can filter their order history by a specific date range (e.g. last 30 days, last 6 months, this year).

Where shoppers have chosen to save their card details for future purchases via SagePay or Checkout.com payment gateway tokenisation (card details are never stored on our platform), customers can also choose to unlink those cards from their store account if required.

There is also the option to add order cancellation request functionality that allows customers to request the cancellation of an order from within the Customer Account Area, negating the need to call or email your store directly. Requests can only be made on orders in a specific order state, such as 'Processing Order' (to be specified by you), and where approved, you can cancel applicable orders and refund customers as per your usual process.

Related Features

Brand Specific Size Guides
Brand Specific Size Guides

Check out our Brand Specific Size Guides feature to add specific size guide information for the brands that they offer, which can be viewed by site users on each product page.

Customer Engagement

Stockists Locator
Stockists Locator

List stockists' details on your store, alongside a Google Map, so site users can find their nearest location with our Stockists Locator feature available through Visualsoft.

Customer Engagement

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