Collect In Store (Stock Unlinked)

Additional Modules

Add our Collect In Store feature as a delivery option to your site, and allows your customers to choose one of your branches as a pickup point for their order.

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Click and collect is a popular option for many UK shoppers as it removes the risk of missed deliveries. It also enables customers to pick up orders without the addition of postage charges at a time and place that’s convenient to them.

With this feature, you can offer Collect in Store as a delivery option on your eCommerce store, enabling customers to pay for items online and then pick up their order from any of your brick and mortar branches.

You can add and edit branch information via your store’s admin system, and once live, shoppers can select one of the available branches as a collection point during the checkout process on your online store. Via an integration with Google Maps - powered by the Google Cloud Platform which incurs charges - by default shoppers are shown the branch nearest to them based on their postcode, however they can choose to select an alternative branch if preferred (where available). Once a customer proceeds to payment, the selected branch address will be shown as the delivery address for their order.

As this functionality is not linked to stock, to fulfil Collect In Store orders you may need to transfer products from one branch to another to ensure a customer's order can be fulfilled.

This feature is included in the following pack(s):

  • Customer Service
    Available on Optimum Platform Build, Optimum Platform Grow, Optimum Platform Scale, Optimum Platform Premium, Optimum Platform Build+, Optimum Platform Grow+, Optimum Platform Scale+, Optimum Platform Premium+, Optimum Platform Enterprise and Optimum Platform Enterprise+

This feature requires the following feature(s):

Related Features

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This feature allows you to manually add a parcel tracking number against orders that's included customer dispatch emails.

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