Customer Management

Core

Take control of your customer accounts by adding our Customer Management feature to update your customer account records, cancel accounts and to reset customer passwords.

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Delivering a first class service to customers is a key element of running a successful online store, and to support that core objective, we’ve developed a suite of functionality to enable you to achieve the high standard that shoppers expect. We also provide features that give you an overview of your customers and their relationship with your store, such as our Customer Management feature.

With this feature, which is included as standard for every store powered by our platform, you can view and update account records for every one of your online customers via your store’s admin system. You can also create new customer records, remove accounts and reset customer passwords where needed, and assume a customer’s account if required, without viewing their password details.

In addition, within the Customer Management area you can view the order history for each customer as well as their eWallet and reward points balances where applicable, and you can see if they’re subscribed to your newsletters and which mailings they’ve received and read, giving you a greater understanding of how they interact with your business.

Related Features

Order Tagging
Order Tagging

View our feature 'Order Tagging' to be able to create and apply tags to your orders, so you can easily filter by fields specific to your business.

Store Management

Ease order processing

Discount Interactions
Discount Interactions

Looking to reward your customers with extra discount codes per order. Add our Discount Interactions feature to enable your store to offer discounts that can be used together.

Store Management

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