eWallet Functionality

Core

Add credit to a customers' account which they can redeem against future purchases.

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An eWallet - which is sometimes referred to as a digital wallet - is a software system that can be used by customers to purchase goods provided that they have enough credit in their eWallet account. Within eCommerce, they can be a great way for online retailers to build customer loyalty, particularly if used in conjunction with a rewards system that enables shoppers to convert earned reward points into spendable credit on your store, which is safely stored within their eWallet account until they’re ready to make a purchase (please see our Rewards Systems for further details).

With our Customer eWallets feature, you can create eWallet accounts for your customers and directly credit them if required, which enables the customer to use the credit to fully or partially pay for any future purchases on your store. This feature can be especially useful as a customer service tool to improve shopper satisfaction levels with your store and its service where customers have raised a specific issue. The feature also enables credited customers to view how much credit is available to them via their customer account, and shows them how much of their credit can be used towards a purchase during the checkout process.

Related Features

FAQs/Helpdesk
FAQs/Helpdesk

Check out our FAQs/Helpdesk feature which is the provision of a semi-dynamic helpdesk area on a store, which customers can use to find information/responses to answer FAQs.

Customer Engagement

Request Callback
Request Callback

Check out our Request Callback feature which is an on-store from that site users can use to ask retailers to contact them by telephone to discuss product or order queries etc.

Customer Engagement

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