FAQs/Helpdesk

Additional Modules

Check out our FAQs/Helpdesk feature which is the provision of a semi-dynamic helpdesk area on a store, which customers can use to find information/responses to answer FAQs.

Contact Us

A frequently asked questions (FAQs) section on your store can provide customers with a wealth of information about your products and service, which can help to greatly reduce telephone and email queries and ultimately save time and resources for your business - particularly if you tend to receive a high volume of queries of a similar nature.

In addition, by providing as much useful information upfront for shoppers, you can help to reduce any purchasing anxiety that they may have which is preventing them from placing an order, and you can increase consumer trust by establishing your brand as an expert in your sector. FAQs can also be a great way to increase the volume of high quality content featured on your site, which can help to improve your store’s page rankings within search engine results.

With our Store FAQs feature, your store will include a semi-dynamic FAQs section - sometimes referred to as a helpdesk - which your customers can interact with to find further information about your business and its products. You can create questions and answers within your store’s admin system, and once published, they’ll appear in the FAQs section on your site enabling customers to easily find relevant information.

Related Features

Request Callback
Request Callback

Check out our Request Callback feature which is an on-store from that site users can use to ask retailers to contact them by telephone to discuss product or order queries etc.

Customer Engagement

Store Locator (Basic)
Store Locator (Basic)

Show the location of your physical stores via the integration of a Google Map via our Store Locator feature available online at Visualsoft.

Customer Engagement

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