Live Chat Support (WhosOn Integration)

Additional Modules

Check out our WhosOn Live Chat Support feature to enable your site users to request to chat in real time to its customer support team to help build consumer confidence.

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As the eCommerce industry continues to grow, shoppers have a wider range of online stores to choose from than ever before - this presents incredible opportunities for retailers, however it can also create challenges too. If a shopper hits a blocker when browsing your store - which could be anything from an unanswered product question to an uncertainty around delivery options - this can quickly cause them to abandon the purchasing process and visit a competitor site instead, so it’s essential that you deliver a streamlined shopping experience and provide as much relevant information as possible.

An increasingly popular and effective way to achieve this is to offer live chat support to shoppers, enabling them to quickly and easily engage with your team when available and ensuring that they can get the answers they need to place an order. Our eCommerce platform is connected with a number of providers that can help you to deliver this service, including WhosOn, which has two decades of experience and offers AI infused live chat software and chatbot tools.

With this feature, a live chat solution provided by WhosOn is added to your store, enabling shoppers to request to chat with your customer support team in real time.

Related Features

Live Chat Support (Zendesk Chat Integration)
Live Chat Support (Zendesk Chat Integration)

Add our Zendesk Chat Integration into your online store to enable visitors to request a real time chat with it’s customer support team.

Customer Engagement

Back In Stock Email Notifications
Back In Stock Email Notifications

Discover our Back In Stock Email Notifications feature to alert customers when out of stock items they are interested in become available.

Customer Engagement

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