Live Chat Support (Zendesk Chat Integration)

Additional Modules

Add our Zendesk Chat Integration into your online store to enable visitors to request a real time chat with it’s customer support team.

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eCommerce offers an incredible level of convenience to shoppers, which is why the sector continues to grow year on year, however one key disadvantage when compared to traditional retail can be the lack of interaction between customers and sales staff. This can be particularly challenging when a shopper has a specific query in relation to a product they’re interested in, or they’re unsure about an element of your service, as if they’re unable to quickly find the answer to their question, in some cases they’re likely to leave your store and buy the item elsewhere.

Our eCommerce platform includes a wide range of functionality that’s been specifically designed to help you overcome this - such as our Store FAQs and Technical Specifications features - by providing shoppers with a wealth of information about your brand and its products. Our platform is also connected with a number of live chat providers too, including Zendesk - a service-first CRM company that builds software designed to improve customer relationships.

With this feature, Zendesk’s live chat solution is added to your store, enabling online shoppers to request a real time chat with your customer support team when available, and get the information they need to make a purchase.

Related Features

Sample Purchase (Add to Basket)
Sample Purchase (Add to Basket)

Check out Visualsoft’s ‘Add to Basket Header’ to ensure your store’s key call to action will never be lost from sight when shoppers stroll down your pages.

Customer Engagement

Catalogue Request System
Catalogue Request System

Check out our Catalogue Request System which features an online form that site users can use to submit their details to request a catalogue/brochure.

Customer Engagement

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