Customer Service

22 features found.

Available on Optimum Platform Build, Optimum Platform Grow, Optimum Platform Scale, Optimum Platform Premium, Optimum Platform Build+, Optimum Platform Grow+, Optimum Platform Scale+, Optimum Platform Premium+, Optimum Platform Enterprise and Optimum Platform Enterprise+.

Ask A Question
Ask A Question

Enhance your user experience by making it easy for site visitors to make enquires about using a simple online form, linked to every product page on store.

Customer Engagement

Cancellation Form (PDF)
Cancellation Form (PDF)

Add our Cancellation Form feature automatically generates a cancellation form for each order placed on your store and attaches it to the customers order confirmation email.

Customer Engagement

Catalogue Request System
Catalogue Request System

Check out our Catalogue Request System which features an online form that site users can use to submit their details to request a catalogue/brochure.

Customer Engagement

Collect In Store (Stock Unlinked)
Collect In Store (Stock Unlinked)

Add our Collect In Store feature as a delivery option to your site, and allows your customers to choose one of your branches as a pickup point for their order.

Order Processing

Commercial Invoice
Commercial Invoice

Released: 28/01/2021

An additional invoice for customs information

Order Processing

Delivery Cut-Off Countdown
Delivery Cut-Off Countdown

Ensure your customer receives their order in time by adding our Delivery Cut-Off Countdown to let them know how long they have to qualify for same day or next day delivery.

Order Processing

FAQs/Helpdesk
FAQs/Helpdesk

Check out our FAQs/Helpdesk feature which is the provision of a semi-dynamic helpdesk area on a store, which customers can use to find information/responses to answer FAQs.

Customer Engagement

Gift Wrap / Gift Message
Gift Wrap / Gift Message

Make it easy for you customers to add Gift Wrap Options when shopping through your online store.

Product Focus

Google Business View Integration
Google Business View Integration

Let customers look inside your store with a 360 Google Tour on your Store Locator page.

Customer Engagement

Klarna On-Site Messaging (OSM)
Klarna On-Site Messaging (OSM)

Released: 01/04/2020

Show shoppers what Klarna payment options are available before they reach the checkout as customer's will not know of all the methods such as Pay Later and Slice it in 3.

Customer Engagement

Live Chat Support (WhosOn Integration)
Live Chat Support (WhosOn Integration)

Check out our WhosOn Live Chat Support feature to enable your site users to request to chat in real time to its customer support team to help build consumer confidence.

Customer Engagement

Live Chat Support (Zendesk Chat Integration)
Live Chat Support (Zendesk Chat Integration)

Add our Zendesk Chat Integration into your online store to enable visitors to request a real time chat with it’s customer support team.

Customer Engagement

Mark Order As Gift
Mark Order As Gift

Released: 04/09/2019

Check out Visualsoft’s ‘Mark Order as Gift’ feature that will allow your customers to indicate if an order they’re placing with your store is a gift for someone else.

Customer Journey

PDF Invoice (with Integrated Postage Label)
PDF Invoice (with Integrated Postage Label)

Check out our PDF Invoice feature is the creation of a customised version of a store’s invoice template available through Visualsoft.

Customer Engagement

Request Callback
Request Callback

Check out our Request Callback feature which is an on-store from that site users can use to ask retailers to contact them by telephone to discuss product or order queries etc.

Customer Engagement

Returns System
Returns System

Ensure your store handles returns process by helping retailers to centrally manage all returns through your store’s admin.

Customer Engagement

Scan & Return
Scan & Return

Quickly mark orders as returned by scanning in invoice barcodes through our Scan & Return feature.

Customer Engagement

Site Glossary
Site Glossary

Provide helpful info to customers via a glossary of terms and their definitions on your store through our Site Glossary integration feature.

Customer Acquisition & Retention

Stockists Locator
Stockists Locator

List stockists' details on your store, alongside a Google Map, so site users can find their nearest location with our Stockists Locator feature available through Visualsoft.

Customer Engagement

Store Appointments
Store Appointments

Released: 08/06/2020

With our feature ‘Store Appointments’ you can add all of your physical stores along with the days and times that you offer appointments at each store.

Customer Engagement

Store Locator (Advanced)
Store Locator (Advanced)

Add our Advanced Store locator feature to show the locations of your physical stores or stockists via the integration of a Google Map.

Customer Engagement

Store Locator (Basic)
Store Locator (Basic)

Show the location of your physical stores via the integration of a Google Map via our Store Locator feature available online at Visualsoft.

Customer Engagement

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