Product FAQs

Additional Modules

With customers taking to online reviews before deciding to proceed further it’s important to have a FAQ page on your site to answer any potential questions shoppers have.

Contact Us

When online shoppers have unanswered questions about a product that they’re interested in, it can often prevent them from making a purchase. While they may have the option of contacting you directly for a response, either via customer service contact details on your store or a live chat feature, any kind of delay in the customer journey can cause them to leave your site and try another store for the product - particularly if it’s a widely available item. Preventative action is often the best approach, so where possible you should aim to cover any common questions about products and brands upfront, providing shoppers the useful information that they need to persuade them to complete their purchase on your store.

With our Product FAQs feature, you can easily put together a series of frequently asked questions about items you sell - and their answers - via your store’s admin system and link them to relevant products, brands, store departments, or product tags. Once published, the FAQs will automatically be displayed on relevant product pages on your store, giving your customers the details that they’re most likely to be looking for to convince them to place an order, helping you to secure more online sales.

Related Features

360-Degree Product Images: EME Digital
360-Degree Product Images: EME Digital

Check out Visualsoft’s ‘EME Digital 360º product Images’ feature. This feature is an innovative way for online retailers to emulate the experience of in-person shopping.

Customer Journey

Virtual Packages (Static Bundles)
Virtual Packages (Static Bundles)

Check out our ‘Static Bundles’ feature where you can combine any of your stores individual products together to create package deals such as starter kits, multi-packs and more.

Customer Journey

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