Request Callback

Additional Modules

Check out our Request Callback feature which is an on-store from that site users can use to ask retailers to contact them by telephone to discuss product or order queries etc.

Contact Us

The eCommerce sector is bigger than ever, with a rapidly increasing number of shoppers choosing to make their purchases online thanks to the added level of convenience and choice that online stores can provide. Despite the growth of digitisation however, there is still widespread demand for person-to-person contact as part of the sales process, particularly when customers are unable to find key pieces of information about your store’s service or its products on your website, which can sometimes prevent them from placing an order with your business.

To help you overcome this potential sales barrier, our eCommerce platform includes several features that enable customers to contact you with their queries, and for shoppers who prefer to speak to someone over the phone at a more convenient time, we’ve created our Request Callback feature.

With this feature, a form is added to your store that shoppers can quickly complete and submit to request a call from your customer service team to discuss product or order queries. The form is linked to via the footer on every product page across your store, and all details submitted are automatically stored in your admin system and forwarded to an email address of your choice.

Related Features

Google Business View Integration
Google Business View Integration

Let customers look inside your store with a 360 Google Tour on your Store Locator page.

Customer Engagement

Store Locator (Advanced)
Store Locator (Advanced)

Add our Advanced Store locator feature to show the locations of your physical stores or stockists via the integration of a Google Map.

Customer Engagement

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