Scan & Return

Additional Modules

Quickly mark orders as returned by scanning in invoice barcodes through our Scan & Return feature.

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At Visualsoft we’re dedicated to helping retailers grow online, and as well as building engaging, effective online stores on our powerful eCommerce platform to boost your revenue, we also develop a wide range of functionality designed to improve the operational efficiency of your business. As a result, the admin system our clients use to manage their online stores is enriched with features specifically developed to save you valuable time and resources when it comes to your day to day operations, enabling you to focus more on growth strategies.

This includes our Scan & Return feature, which you can use to quickly update the status of orders to 'Return Processing' by scanning relevant invoice barcodes into a dedicated screen on your store's admin system - barcodes can also be entered manually if you do not have a barcode scanner. Once scanned, the system will check in the return, update the status of the order in both your admin system and the customer's store account, and will send an automated email to the customer to confirm you've received the returned goods and are processing the return. You can then manually update stock levels in relation to the returned items and arrange a credit or refund as required.

Related Features

Cancellation Form (PDF)
Cancellation Form (PDF)

Add our Cancellation Form feature automatically generates a cancellation form for each order placed on your store and attaches it to the customers order confirmation email.

Customer Engagement

Back In Stock Email Notifications
Back In Stock Email Notifications

Discover our Back In Stock Email Notifications feature to alert customers when out of stock items they are interested in become available.

Customer Engagement

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