VAT Exemption

Additional Modules

Does your eCommerce website sell the applicable items that qualify as VAT Exempt? Discover our VAT Exemption to find out how your store can help enable your customers.

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In the UK, customers who are disabled or have a long-term illness are not charged VAT on products that have been specifically designed or adapted for their own personal or domestic use - this can include, but is not limited to, wheelchairs, stair lifts, low vision aids, adjustable beds, and post-surgery bras. In addition, they should not be charged VAT on the installation, repairs or maintenance, or spare parts and accessories.

If your store sells applicable items, you can enable eligible customers to rightfully claim VAT relief with our VAT Exemption feature. Via your store’s admin system, you can mark which of your products (at child level) can be sold with VAT relief applied, and as part of the purchasing process, customers will be given the option to remove the VAT on relevant products by making a self certification declaration of eligibility (either for themselves or on behalf of another person). Once the declaration has been made, the relative VAT amount is then removed from the total price before the order is completed.

Self certification declarations will be stored within your admin system and can be viewed or printed as required.

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