Customer Engagement

29 features found.

Offer an impressive customer experience to shoppers via our range of Customer Service features, which cover everything from live chat integrations to event booking systems.

Ask A Question
Ask A Question

Enhance your user experience by making it easy for site visitors to make enquires about using a simple online form, linked to every product page on store.

Customer Engagement

Automated Email Preview
Automated Email Preview

Released: 16/10/2019

Add out Automated Email Preview feature to ensure your emails are being tailored to reflect the tone and feel of your brand by allowing you to view.

Customer Engagement

Automated Email Templates
Automated Email Templates

Send automatic emails to registered site users at key moments in the customer journey through our Automated Email Templates.

Customer Engagement

Back In Stock Email Notifications
Back In Stock Email Notifications

Discover our Back In Stock Email Notifications feature to alert customers when out of stock items they are interested in become available.

Customer Engagement

Booking System
Booking System

Let your customers book appointments, events, classes/workshops or hire rental products via your store through our Booking System integration.

Customer Engagement

Brand Specific Size Guides
Brand Specific Size Guides

Check out our Brand Specific Size Guides feature to add specific size guide information for the brands that they offer, which can be viewed by site users on each product page.

Customer Engagement

Cancellation Form (PDF)
Cancellation Form (PDF)

Add our Cancellation Form feature automatically generates a cancellation form for each order placed on your store and attaches it to the customers order confirmation email.

Customer Engagement

Catalogue Request System
Catalogue Request System

Check out our Catalogue Request System which features an online form that site users can use to submit their details to request a catalogue/brochure.

Customer Engagement

Customer Accounts
Customer Accounts

Check out our Customer Accounts to enable shoppers to register with your store, create their own customer account and manage their account info.

Customer Engagement

Customer Service System
Customer Service System

Add our Customer Service System feature to enable your store to conveniently manage site user/customer enquiries through your admin system.

Customer Engagement

Customer Sub-Profiles
Customer Sub-Profiles

Add our Customer Sub-Profiles feature to enable your customers to manage multiple sub-profiles within their main customer account.

Customer Engagement

D.O.B Registration Field
D.O.B Registration Field

Add our D.O.B Registration Field feature to ensure customers provide their date of birth as part of your store's customer registration process to better understand your customers.

Customer Engagement

eWallet Functionality
eWallet Functionality

Add credit to a customers' account which they can redeem against future purchases.

Customer Engagement

FAQs/Helpdesk
FAQs/Helpdesk

Check out our FAQs/Helpdesk feature which is the provision of a semi-dynamic helpdesk area on a store, which customers can use to find information/responses to answer FAQs.

Customer Engagement

Google Business View Integration
Google Business View Integration

Let customers look inside your store with a 360 Google Tour on your Store Locator page.

Customer Engagement

Klarna On-Site Messaging (OSM)
Klarna On-Site Messaging (OSM)

Released: 01/04/2020

Show shoppers what Klarna payment options are available before they reach the checkout as customer's will not know of all the methods such as Pay Later and Slice it in 3.

Customer Engagement

Live Chat Support (WhosOn Integration)
Live Chat Support (WhosOn Integration)

Check out our WhosOn Live Chat Support feature to enable your site users to request to chat in real time to its customer support team to help build consumer confidence.

Customer Engagement

Live Chat Support (Zendesk Chat Integration)
Live Chat Support (Zendesk Chat Integration)

Add our Zendesk Chat Integration into your online store to enable visitors to request a real time chat with it’s customer support team.

Customer Engagement

Mobile SMS Integration (Via Zynk API)
Mobile SMS Integration (Via Zynk API)

Released: 06/11/2019

Send SMS messages and business alerts with the Text Local bulk SMS service provider.

Customer Engagement

PDF Invoice (Basic)
PDF Invoice (Basic)

Easily create PDF invoices which you can print and include with orders as required.

Customer Engagement

PDF Invoice (with Integrated Postage Label)
PDF Invoice (with Integrated Postage Label)

Check out our PDF Invoice feature is the creation of a customised version of a store’s invoice template available through Visualsoft.

Customer Engagement

Request Callback
Request Callback

Check out our Request Callback feature which is an on-store from that site users can use to ask retailers to contact them by telephone to discuss product or order queries etc.

Customer Engagement

Returns System
Returns System

Ensure your store handles returns process by helping retailers to centrally manage all returns through your store’s admin.

Customer Engagement

Sample Purchase (Add to Basket)
Sample Purchase (Add to Basket)

Check out Visualsoft’s ‘Add to Basket Header’ to ensure your store’s key call to action will never be lost from sight when shoppers stroll down your pages.

Customer Engagement

Scan & Return
Scan & Return

Quickly mark orders as returned by scanning in invoice barcodes through our Scan & Return feature.

Customer Engagement

Stockists Locator
Stockists Locator

List stockists' details on your store, alongside a Google Map, so site users can find their nearest location with our Stockists Locator feature available through Visualsoft.

Customer Engagement

Store Appointments
Store Appointments

Released: 08/06/2020

With our feature ‘Store Appointments’ you can add all of your physical stores along with the days and times that you offer appointments at each store.

Customer Engagement

Store Locator (Advanced)
Store Locator (Advanced)

Add our Advanced Store locator feature to show the locations of your physical stores or stockists via the integration of a Google Map.

Customer Engagement

Store Locator (Basic)
Store Locator (Basic)

Show the location of your physical stores via the integration of a Google Map via our Store Locator feature available online at Visualsoft.

Customer Engagement

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